Join us Polish Support Specialist

Conotoxia Ltd., one of the companies in the Conotoxia Holding Group, is looking for an employee to the office in Cyprus:

Polish Support Specialist

(possible relocation from Poland)

Main responsibilities:

  • delivers service and support to customers through live chats, emails and phone calls,
  • provides answers to customers by identifying problems, researching answers and guiding customer through corrective steps,
  • handles and resolves customer complaints,
  • provides information to customers in regard to company’s services and products,
  • provides quality service and support in a variety of areas including but not limited to system/technical troubleshooting, login/account issues, accounting (deposits and withdrawals) and overall trading enquiries,
  • maintain a balance between company policy and customer benefit in decision making. handling issues in the best interest of both customer and company,
  • inform customers about internal regulations and procedures of company,
  • follow up on the progress of the response to the customer,
  • performs general back office and clients accounting department duties during night/evening shifts,
  • updates customer records,
  • ensuring that all duties are done so in line with the necessary KYC, AML, and due diligence controls,
  • provides feedback on the efficiency of the customer service process,

Main requirements:

  • university degree is an advantage but not a must,
  • native Polish,
  • excellent command of the English language,
  • computer literacy with very good working knowledge of microsoft office applications,
  • flexible, outgoing, problem solving skills, excellent communication skills,
  • any knowledge of FX industry is considered an advantage,
  • ability to work in shifts on a rotation basis.

What we offer:

  • remuneration package based on experience, skills and performance,
  • fresh fruits and vegetables,
  • company’s event,
  • career development,
  • be part of a dynamic and creative team with positive and friendly atmosphere.
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Mandatory fields
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